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How We Handle Your Personal Data

At imega99, your personal data belongs to you — and we treat it that way.

Data Collected With Your ConsentStored Securely, Never SoldYour Right to Access & CorrectCompliant With Malaysian Personal Data Protection ActContact Us Anytime to Update Your Preferences

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What Data We Collect and Why

imega99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on imega99, we collect the details you provide — name, email address, phone number and payment method identifiers such as your Touch 'n Go wallet reference, GrabPay linked number or Boost account handle. We also record transactional data generated when you

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deposit or withdraw via FPX. This data lets us process your transactions, verify your identity, and keep your account secure. We do not collect more than we need, and we do not sell or rent your data to third parties. Where local law in Malaysia permits
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us to process certain categories of data, we do so only under a lawful basis — your consent, contractual necessity, or a legitimate interest that does not override your rights. You may withdraw consent at any time by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, our support team is the right starting point. Whether you are in Petaling Jaya or anywhere else in Malaysia, you can reach us through the channels below — we aim for a response within two business days for all data-related requests.

Team online

Live Chat

Start a live chat session directly from our site. Our team handles data access and correction requests through this channel and aims to acknowledge your request within four working hours.

Email Support

Send a written data request to our dedicated privacy email address. Include your registered account email so we can locate your records quickly and respond within two business days.

Account Settings

Some preferences — such as marketing communication opt-outs and cookie settings — can be updated directly inside your account dashboard without needing to contact us at all.

PERLINDUNGAN DATA & AMANAH

Six Ways We Protect What You Share

Data protection at imega99 is not a checkbox exercise. Each of the practices below is an active control we run on your account data — from the moment you submit a registration…

Encryption in Transit and at Rest

All data you send to imega99 — including payment identifiers and login credentials — is encrypted using TLS in transit. Stored account data sits behind AES-256 encryption on our servers.

Cookie Control

We use functional cookies to keep your session active and analytics cookies to understand how pages are used. You can adjust cookie preferences from the consent banner or inside your account settings at any point.

Account Security Practices

Login attempts are monitored for unusual patterns. If we detect an access anomaly on your account, we freeze the session and notify you via the email address registered to that account immediately.

Data Retention Schedule

We hold your account data for as long as your account is active plus the period required by Malaysian law. Once both windows close, personal data is deleted or anonymised from our production systems.

Who Can Access Your Data

Access to personal data inside imega99 is role-restricted. Only staff with a documented operational need — finance, compliance, and account verification teams — can view identifiable account records.

How to Request Changes

Submit a data subject request via live chat or email with your registered account email. We will confirm receipt within one business day and complete the request within the timeframe set by Malaysian data law.

Your Privacy Questions, Answered Directly

The questions below cover the data rights and privacy details that account holders ask us most often. If your question is not here, our live chat team can help you directly — no need to search through long policy documents.

We collect your name, email address, phone number, and payment method identifiers such as your Touch 'n Go wallet reference or GrabPay linked number. We also log transactional data from deposits and withdrawals to keep your account ledger accurate.

No. We do not sell, rent or trade your personal data to advertisers or unrelated third parties. Data is shared only with service providers who process it on our behalf — such as payment processors — under strict contractual confidentiality obligations.

Send a data access request via email or live chat using your registered account email address. We will locate your records and provide a summary within the timeframe required under the Malaysian Personal Data Protection Act.

Yes. If any detail on your account is inaccurate, contact us to correct it. Deletion requests are handled where no legal retention obligation applies — we will confirm which data can be removed and complete the process promptly.

We use functional cookies to maintain your login session and analytics cookies to understand page usage patterns. You can manage your cookie preferences from the consent banner shown on your first visit, or inside your account settings at any time.

We retain account data for the period your account is active plus any additional period required under Malaysian financial and data law. Once both windows close, your identifiable records are deleted or anonymised from our production database.

We monitor access patterns continuously. If we detect a breach that affects your data, we will notify you at your registered email address and take immediate steps to contain the incident, in line with our obligations under Malaysian data protection law.

How We Handle Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Settings

Six Ways We Protect What You Share

Encryption in Transit and at Rest

Cookie Control

Account Security Practices

Data Retention Schedule

Who Can Access Your Data

How to Request Changes

Your Privacy Questions, Answered Directly

01 What personal data does imega99 collect when I open an account?

02 Does imega99 sell my personal data to third parties?

03 How can I access the data imega99 holds on my account?

04 Can I ask imega99 to correct or delete my personal data?

05 How does imega99 use cookies on its site?

06 How long does imega99 keep my personal data after I close my account?

07 What happens if there is a data security incident affecting my account?

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